Indoor environmental quality satisfaction in Australian hotels and serviced apartments

Occupant Satisfaction with Indoor Environmental Quality in Green Buildings

This paper summarizes the results of a large indoor environmental quality survey in office buildings, comparing green with non-green buildings. On average, occupants in green buildings were more satisfied with thermal comfort and air quality in their workspace. However, the average satisfaction scores in green buildings for lighting and acoustic quality were comparable to the non-green average....

Quantitative relationships between occupant satisfaction and satisfaction aspects of indoor environmental quality and building design.

UNLABELLED The article examines which subjectively evaluated indoor environmental parameters and building features mostly affect occupants' satisfaction in mainly US office buildings. The study analyzed data from a web-based survey administered to 52,980 occupants in 351 office buildings over 10 years by the Center for the Built Environment. The survey uses 7-point ordered scale questions perta...

Environmental measures for hotels’ environmental management systems

Purpose – Implementation of environmental management systems (EMS) in hotels is gaining popularity world-wide. ISO 14001, which is the only certifying document in the ISO 14000 series, provides guidelines to set up an EMS. However, there is a paucity of information about the actual environmental measures implemented in ISO 14001 certified hotels. Therefore, the purpose of this paper is to ident...

Cultural Impact on Customer Satisfaction and Service Quality Evaluation in Hotels

Correlation of Service Quality, Customer Satisfaction, Customer Loyalty and Life Style at Hot Springs Hotels

Taking Lushan Hot Springs Recreational Area as an example, this research explores the relationship between hot springs hotels’ service quality, customer satisfaction, customer loyalty and lifestyle. Research outcomes indicate that hot springs hotel operators need to enhance customer satisfaction in order to improve customer loyalty directly or enhance service quality in order to improve custome...